What should I ask SOSA about bulk machine orders, fragrance availability and delivery lead times before a multi-store launch?

★ Waterless cold-air scenting · one machine, one whole floorSOSA Vaayu from ₹12,499 · refills from ₹1,049Made in India · a portion funds girl-child education
★ Opening soon?
Plan the fragrance with the fit-out - not six months after you open
★★★★★
"Zero dampness, which was my worry in monsoon. The mist is completely dry and the scent carries across the whole salon."
Salon owner Mumbai
SOSA Vaayu · From the SOSA product page
★★★★★
"Our old water diffuser couldn't fill the living-dining. This one does the whole floor and you can't hear it running."
Homeowner Hyderabad
SOSA Vaayu · From the SOSA product page
★★★★★
"Paired it with the SOSA waterless oils. The projection is genuinely lobby-strength - nothing like a plug-in."
Office manager Delhi
SOSA Vaayu · From the SOSA product page
★★★★★
"Gifted it to my dad for his car. He keeps telling everyone about the 'no water' thing."
Neha J. Chennai
SOSA Safar · From the SOSA product page
★★★★★
"The diffuser and fragrance work very well together, creating a pleasant and refreshing atmosphere inside the car"
Jagdeep Shekhawat
SOSA Safar · Judge.me verified review
★★★★★
"The pure-oil scent doesn't fade like gel car fresheners. Whole different league."
Vikram N. Lucknow
SOSA Safar · From the SOSA product page
★★★★★
"The rose is real - you can smell the green stem, not just soap. Put it in the entryway and guests keep asking about it."
Sneha R. Pune
SOSA Garden Bloom · From the SOSA product page
★★★★★
"Gave the 50ml as a housewarming gift for a friend who works from home. She ordered three more for the rest of the house."
Shreya P. Chennai
SOSA Morning Freshness · From the SOSA product page
★★★★★
"Bought the 130ml. Lasted exactly through one monsoon. Pine stayed pine - no bitterness, no chemical shift."
Anjali R. Pune
SOSA Mountain Breeze · From the SOSA product page
★★★★★
"This is now part of my bedtime routine. Soft, quiet, never overpowering. Exactly what I wanted by the bed."
Rhea M. Pune
SOSA Evening Calm · From the SOSA product page
★★★★★
"Zero dampness, which was my worry in monsoon. The mist is completely dry and the scent carries across the whole salon."
Salon owner Mumbai
SOSA Vaayu · From the SOSA product page
★★★★★
"Our old water diffuser couldn't fill the living-dining. This one does the whole floor and you can't hear it running."
Homeowner Hyderabad
SOSA Vaayu · From the SOSA product page
★★★★★
"Paired it with the SOSA waterless oils. The projection is genuinely lobby-strength - nothing like a plug-in."
Office manager Delhi
SOSA Vaayu · From the SOSA product page
★★★★★
"Gifted it to my dad for his car. He keeps telling everyone about the 'no water' thing."
Neha J. Chennai
SOSA Safar · From the SOSA product page
★★★★★
"The diffuser and fragrance work very well together, creating a pleasant and refreshing atmosphere inside the car"
Jagdeep Shekhawat
SOSA Safar · Judge.me verified review
★★★★★
"The pure-oil scent doesn't fade like gel car fresheners. Whole different league."
Vikram N. Lucknow
SOSA Safar · From the SOSA product page
★★★★★
"The rose is real - you can smell the green stem, not just soap. Put it in the entryway and guests keep asking about it."
Sneha R. Pune
SOSA Garden Bloom · From the SOSA product page
★★★★★
"Gave the 50ml as a housewarming gift for a friend who works from home. She ordered three more for the rest of the house."
Shreya P. Chennai
SOSA Morning Freshness · From the SOSA product page
★★★★★
"Bought the 130ml. Lasted exactly through one monsoon. Pine stayed pine - no bitterness, no chemical shift."
Anjali R. Pune
SOSA Mountain Breeze · From the SOSA product page
★★★★★
"This is now part of my bedtime routine. Soft, quiet, never overpowering. Exactly what I wanted by the bed."
Rhea M. Pune
SOSA Evening Calm · From the SOSA product page
★ Send us your floor plan on WhatsApp See SOSA Vaayu from ₹12,499
✓ Dry, residue-free mist · no water, no heat ✓ Bluetooth app, 1h/4h/8h/24h timers, key-lock ✓ Set-up help by WhatsApp · tell us the space, we suggest the machine

Founder Diaries · New Business Scenting

What should I ask SOSA about bulk machine orders, fragrance availability and delivery lead times before a multi-store launch?

By Sonal Sahani · ISIPCA Versailles 9 min read Updated October 2026
A multi-store launch turns a simple purchase into a supply relationship. You are not just buying machines; you are committing every store to one oil, one refill product and one supplier for years. That deserves more than an add-to-cart. This is the list of questions I would want a chain to ask us before ordering - including the ones whose answers are not on our website, which is exactly why they need to be in writing. Nothing here is a promise; it is what to ask.
Quick answers — read this first
What should I ask a fragrance supplier before a multi-store launch? Ask about volume pricing for your exact number of machines, whether a custom signature oil is feasible and on what minimums, stock availability of your chosen refill through the year, the delivery timeline to each city, set-up support, how damaged-in-transit items are handled, and warranty and service terms. Get all of it in a written quotation.

Does SOSA publish delivery times and warranty terms? No. SOSA's delivery lead times, warranty and service terms are not published. Ask SOSA to confirm them in writing for your order and each delivery city, rather than relying on an assumed number.

What happens if a SOSA machine arrives damaged? Email photos to SOSA. Damaged, defective or wrong items on arrival are replaced or refunded, with shipping on SOSA. Change-of-mind returns follow the store refund policy, where shipping and a cancellation fee apply.
The short answer
Short answer: ask SOSA, in a written quotation, about volume pricing, custom signature oil feasibility and minimums, refill stock through the year, delivery timeline per city, set-up support, the damaged-on-arrival process, warranty and service terms, and invoicing details.
The machine: SOSA Vaayu - waterless cold-air, one whole floor up to about 2,000-3,000 sq ft, from ₹12,499.
Before you buy: send your floor plan, area, AC layout and opening date to SOSA on WhatsApp (+91 96192 18531).
In this guide
SOSA Vaayu for a new shop, showroom or office - at a glanceCoverage - up to 1000m³, about 2,000-3,000 sq ft, one whole floorOil - 400ml tank, 4 x 100ml in the box, refills from ₹1,049Power - 5W adapter; freestanding or wall / HVAC mountControl - app timers, intensity, key-lock
A waterless cold-air machine turns undiluted fragrance oil into a dry, residue-free mist that travels with the room's own airflow. For a new business it is one scheduled, consistent scent across the floor - planned with the fit-out, not added months later.
One whole floor
SOSA Vaayu · from ₹12,499
Launch-week spare
Waterless refills · from ₹1,049
Opening soon?
Send SOSA your floor plan
Straight answer
What should I ask SOSA about bulk orders, fragrance availability and delivery before a multi-store launch?
Ask for everything that is not on the product page, and get it in writing. Published today: SOSA Vaayu prices (₹12,499 with the Originals set, ₹12,999 with a hotel-inspired set), coverage (up to 1000m³, about 2,000-3,000 sq ft), refill prices (from ₹1,049) and the damaged-on-arrival process. Not published - ask: 1. Volume pricing for your exact number of machines, and whether it extends to refills. 2. Custom signature oil - is it feasible for your brand, what minimum quantity, what cost, how long to develop. 3. Refill availability - will your chosen scent be stocked through the year in the size you need. 4. Delivery timeline to each city - per address, not one figure for all. 5. Set-up support - SOSA guides set-up by WhatsApp (pairing, intensity, placement); confirm who does mounting and electrics (your contractor). 6. Damaged in transit - email photos; SOSA replaces or refunds with shipping on SOSA; ask how this works across several deliveries. 7. Change-of-mind returns - store refund policy, shipping and a cancellation fee apply. 8. Warranty and service terms - in writing. 9. Invoicing - the GST invoice details your accounts team needs per store. Put your store list, areas, opening dates and cities in one message to SOSA on WhatsApp or the contact page, and ask for a written quotation. A portion of every order supports girl-child education through Nanhi Kali.
One line: prices and coverage are published; volume pricing, custom oils, delivery per city, warranty and service terms are not - so ask, and get them in a written quotation.
For one consistent scent across a shop or office floor, start with SOSA Vaayu at ₹12,499 (four 100ml oils in the box), and keep a 300g refill (₹1,849) in the stockroom for launch week.
from ₹12,499

The questions, grouped by risk

The questions fall into three groups: what the chain will pay, whether the supply will hold for a year, and what happens when something goes wrong. Ask all three before the first order.

1
Price and product
Volume pricing and a custom oil
Ask for a quotation for your exact count of machines and the box you want (Originals at ₹12,499 or a hotel-inspired set at ₹12,999 list), and whether volume pricing applies to future refills too. If you are considering a custom signature oil, ask whether it is feasible for your brand, the minimum quantity, cost and development time - none of this is published, so do not plan around assumptions. If a store is a large central-AC floor, ask for Angaan or Meenar HVAC specifications at the same time.
Tip: a written quotation for your exact count, with refills and any custom oil included.
2
Supply through the year
Refill stock and delivery per city
Your whole chain will run one oil, and a Vaayu takes only SOSA waterless oils - so ask whether your chosen scent and size will be stocked through the year, and how far ahead to reorder. If you pick an oil from the Vaayu box, confirm its matching refill (the Originals box lists Mahogany Shea, Sandalwood and Lemongrass; the published refill list includes Mahogany and Mysore Sandalwood, and does not list Lemongrass). Then ask for the delivery timeline to each city on your list, in writing.
3
When things go wrong
Damage, returns, warranty, service
Confirm the published process: damaged, defective or wrong items on arrival - email photos, SOSA replaces or refunds, shipping on SOSA; change-of-mind returns follow the store refund policy, where shipping and a cancellation fee apply. Then ask what is not published: warranty and service terms for the machine, in writing, and who you contact if a store's machine stops working. Check what set-up help covers - guidance by WhatsApp, not on-site fitting - and plan your contractor for any mounting.
Tip: get warranty and service terms in writing before the chain commits.
The SOSA principle
If an answer is not on the product page, it belongs in your written quotation - volume pricing, custom oils, delivery per city, warranty and service.
Published: Vaayu Rs 12,499 / Rs 12,999, refills from Rs 1,049, coverage up to 1000m3, damaged-on-arrival replacement or refund. On enquiry: volume pricing, custom signature oil, HVAC specs. Confirm in writing: delivery per city, warranty, service terms.

What is published and what to get in writing

Here is what you can read today and what you need SOSA to confirm.

The SOSA scent edit
Before a multi-store order: published, on enquiry, or to confirm
Scent Why it suits the mood
Published · on the SOSA store Vaayu Rs 12,499 / Rs 12,999, refills from Rs 1,049, coverage up to 1000m3, damaged-on-arrival process.
On enquiry · ask for a quotation Volume pricing for machines and refills, custom signature oil, Angaan / Meenar HVAC specifications.
Not published · confirm in writing Delivery timeline to each city, warranty period, service terms, refill stock through the year.
Your responsibility · plan it Wall or HVAC mounting and electrical work by your contractor; SOSA guides set-up by WhatsApp.

To compare suppliers more broadly, see what to compare before selecting a fragrance supplier for a chain and asking about refills, warranty and service before buying in bulk. See the SOSA Vaayu or contact SOSA with your store list.

Request Bulk Vaayu Quote
Send SOSA your floor plan, area, AC layout and opening date on WhatsApp - we will tell you honestly whether you need a Vaayu, reed diffusers or both.
Request Bulk Vaayu Quote
A good supplier is happy to put the answers in writing. If a figure is not written down, do not plan a launch around it - including ours.
— Sonal Sahani, SOSA
★ What SOSA customers say
From a salon, a home and an office - and from smaller rooms scented with Safar and reeds

The three Vaayu reviews are from a salon owner in Mumbai, a homeowner in Hyderabad and an office manager in Delhi, as published on the Vaayu product page. The Safar and reed diffuser reviews show what customers notice in a single room or cabin.

★★★★★

"Zero dampness, which was my worry in monsoon. The mist is completely dry and the scent carries across the whole salon."

Salon owner Mumbai
on SOSA Vaayu · From the SOSA product page
★★★★★

"Our old water diffuser couldn't fill the living-dining. This one does the whole floor and you can't hear it running."

Homeowner Hyderabad
on SOSA Vaayu · From the SOSA product page
★★★★★

"Paired it with the SOSA waterless oils. The projection is genuinely lobby-strength - nothing like a plug-in."

Office manager Delhi
on SOSA Vaayu · From the SOSA product page
★★★★★

"No heating plate to clean, no white dust. Just drops of oil and press. Battery easily lasts my commute for days."

Meera J. Hyderabad
on SOSA Safar · From the SOSA product page
★★★★★

"The jasmine is the real surprise. It stays warm and floral all summer - I expected it to turn awful by April. It hasn't."

Priya S. Bengaluru
on SOSA Garden Bloom · From the SOSA product page
★★★★★

"WFH essential. The mint-eucalyptus stack is the closest thing in a fragrance to espresso for the room."

Arjun K. Pune
on SOSA Morning Freshness · From the SOSA product page
Real reviews from SOSA customers, quoted as written (only punctuation tidied), taken from our product pages and Judge.me verified reviews. Each is one person's experience; how a scent performs depends on your space, skin and climate.

The SOSA scenting ladder

Size the machine to the space you actually want scented. One Vaayu scents the floor it sits on; rooms you keep closed - cabins, trial rooms, washrooms - are better served by a reed diffuser or a small machine of their own. A portion of every order supports girl-child education through Nanhi Kali.

The SOSA scenting ladder for a new business
Size the machine to the space - and to the doors you keep closed
Product Space How it works Price
Reed diffusers A counter, cabin, trial room or washroom Passive, no power, cannot be turned up or down from ₹749
SOSA Sukoon One small room, about 300 sq ft Water-based ultrasonic mist, timer ₹1,899
SOSA Safar A desk or one small cabin Same waterless mechanism at personal scale (sold as a car and travel diffuser) ₹3,999
SOSA Vaayu One whole floor, up to about 2,000-3,000 sq ft Waterless cold-air, app timers, key-lock, freestanding or wall / HVAC mount ₹12,499 / ₹12,999
SOSA Angaan About 8,000-10,000 sq ft through central AC HVAC nebulising diffuser ₹25,999
SOSA Meenar About 12,000-18,000 sq ft (hotels, large showrooms, corporate) HVAC scenting for large floors ₹38,500
Waterless refills For Vaayu and Safar Single scents 100g ₹1,049 / 300g ₹1,849; hotel-inspired blends ₹1,099 / ₹1,899 from ₹1,049
SS
ISIPCA
Versailles
A note from Sonal

Many of the business owners who message us are weeks away from opening. The interiors are nearly done, the signage is ordered, the AC is going in - and fragrance is the one thing nobody planned. I would much rather we plan it together now, while the electrician can still put a socket in the right place.

Many of you also plan around Vastu - a north- or east-facing entrance, the northeast kept for the pooja. I respect that, and we will work around it. But I will be honest with you: a fragrance does not bring prosperity, and no machine placement can promise footfall. What a scent can do is make your space feel cared for from the first step inside. When the Vastu-preferred corner and the practical corner disagree, I would choose the spot where the air moves, the plug is safe and nobody can knock the machine over.

Send us your floor plan before you buy. If one SOSA Vaayu is right, we will say so; if two reed diffusers would do, we will tell you that too.

Frequently asked questions

Does SOSA offer bulk pricing for multi-store launches?
Volume pricing for chains is available on enquiry, but no discount is published. Send SOSA your exact number of machines and stores and ask for a written quotation, including whether pricing extends to refills.
How long does SOSA take to deliver to my cities?
Delivery timelines are not published and vary by city. Ask SOSA to confirm the timeline to each store address in writing before you fix order dates for your launch.
What warranty comes with a SOSA Vaayu?
Warranty and service terms are not published. Ask SOSA to confirm them in writing for your order before you commit several stores to the machine.
Will SOSA install machines at each store?
No. SOSA guides set-up by WhatsApp: pairing the app, setting intensity and advising where to place or mount the machine. Set-up takes about ten minutes; mounting and electrical work are done by your own contractor.
Can I be sure my chosen refill scent stays available?
Ask SOSA directly, in writing, whether your scent and size will be stocked through the year and how far ahead to reorder. Choose a signature from the published refill range rather than an oil that appears only in a machine box.
Request Bulk Vaayu Quote
SOSA — plan the scent with the fit-out, not after the opening
Ask the questions before the first order and get the answers in writing - SOSA Vaayu from Rs 12,499, refills from Rs 1,049, volume pricing and custom oils on enquiry. Send your store list on WhatsApp (+91 96192 18531). A portion of every order supports girl-child education through Nanhi Kali.
Send SOSA your floor plan → See SOSA Vaayu
Continue the read
Planning a launch with SOSA
Editorial standards & sources
About this guide: Written by Sonal Sahani, ISIPCA Versailles-trained founder and perfumer at SOSA Home & Body. Product recommendations reflect the SOSA range; the planning advice applies to any brand.

Vastu note: Vastu Shastra is a traditional Indian system of design and orientation. SOSA respects it as a cultural and personal preference. The placement advice here is practical - airflow, power access, safety and guest comfort - and SOSA makes no claim that any fragrance or machine placement brings prosperity, luck, footfall or business success.

Comfort note: Fragrance is a preference, not a treatment. Keep intensity low where children, older guests or fragrance-sensitive visitors are present, ventilate well, and keep machines and oils away from open flames, diyas and incense.

Facts verified on the SOSA store, October 2026: SOSA Vaayu is a waterless cold-air scent machine covering up to 1000m³ (about 2,000-3,000 sq ft, one whole floor), with a 400ml refillable tank and four 100ml waterless oils in the box; ₹12,499 with the SOSA Originals set or ₹12,999 with a hotel-inspired set. Bluetooth app and onboard buttons, 1h/4h/8h/24h timers, choice of days, adjustable intensity, key-lock, auto-stop, under 38 dB, DC 12V/5W, 165 x 80.5 x 215 mm, freestanding or wall / HVAC mount, CE / RoHS / SGS. Use only SOSA waterless nebuliser oils (100g ₹1,049, 300g ₹1,849; hotel-inspired blends ₹1,099 / ₹1,899) - not Hotel Collection ultrasonic fragrance, reed oil or thick essential oils. The oils in the box last about a year on typical home scheduling; all-day commercial use at higher intensity uses oil faster. Larger floors: SOSA Angaan (₹25,999, about 8,000-10,000 sq ft) and SOSA Meenar (₹38,500, about 12,000-18,000 sq ft). Hotel names describe fragrance styles only; SOSA is independent and not affiliated with any hotel brand. Delivery timelines, volume pricing, custom signature oils, service terms and HVAC specifications are confirmed by SOSA on enquiry (WhatsApp +91 96192 18531, sosahomeandbody@gmail.com). Prices are subject to change - see the live product pages.
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