We Are Opening Ten Premium Watch Boutiques Across India - Should Signature Fragrance, Machine Placement, Intensity and Refill Procedures Become Part of Our Standard Store-Design Guidelines?

Yes, and I would put most of it in the fit-out section rather than the operations manual, for one concrete reason: the position of the machine relative to the supply and return air can only be decided while the services drawings are live. Once the joinery is fixed you are choosing between leftovers, and the leftover position is very often beside a return grille, where the system removes most of the profile before the floor receives it. The usual reaction is to increase the setting, which burns oil, makes the showroom heavy and never fixes the thin patches. One paragraph in the manual prevents that in ten stores. Here is the clause I would write. One. Profile: a single dry register for the group - dry woods, cedar and vetiver, often a leather facet, sometimes a soft dry amber, dry tea or citrus at the brighter end - with an explicit exclusion of anything sweet, edible, powdery or floral, because a store full of watch cases should never read as a fragrance counter. Write the exclusion down; that is the direction stores drift when somebody buys locally in a hurry. Two. Machine class by size band, not by store rank: above about 1,500 sq ft, one SOSA Vaayu at ₹11,999; a single trading room under 750 sq ft, one SOSA Sukoon at ₹1,899; between the two, a judgement that turns on whether the store has an entrance lobby, a private lounge or central AC to mount into. Collect carpet area and ceiling height together, because you are specifying for volume. Three. Mounting position, marked on the services drawing: well inside the trading floor, on the supply path, away from the return, never at the threshold, wall or HVAC mounted where the fit-out allows. Four. Intensity: found on site by walking in from outside, set for the advisor who breathes it nine hours a day rather than the customer who is in it for forty minutes, lowered without argument if the team says it is too much, then written on the store's own page with a date. Five. Timers matched to local trading hours, which differ by city and by mall licence. Six. Key-lock engaged before handover, and an unlocked machine treated as a failed handover line, because levels only ever drift upward on a shop floor. Anyone must still be able to switch it off in seconds, and a customer mentioning sensitivity is answered by turning it down or off rather than by quoting the manual. Seven, and this is the line most manuals leave blank: refill. I would rather you heard this from me than found it on the second call. SOSA does not currently sell cold-air refill oil separately. The Vaayu ships with 400ml, that 400ml runs 90+ days a fill, and as things stand it is the whole supply. So the refill line in your guideline cannot yet point at a catalogue number, and continuity of refill supply must be confirmed with us in writing before a ten-store programme is committed. In the same conversation, please confirm the rest, because none of it is published either: bulk pricing, GST and corporate invoicing, AMC, warranty, installation, minimum order, spare parts and multi-site rollout support. Hardware for ten - seven Vaayu and three Sukoon - is ₹89,690. And one line for whoever signs the manual: no one can promise that ambient scent moves footfall, dwell, conversion or spend, so write the clause for coherence and control, not for a business case. Ask for a retail scenting plan and send the ten site plans.