Politique de remboursement

Effective immediately

Every SOSA order ships to you by air. We cover that shipping cost ourselves, and it is a significant expense on every single order we send. Because of this, all orders placed with SOSA Home & Body are considered final, with the exceptions set out below. Please order thoughtfully, and reach out to us before you buy if you have any questions about a product - we're always happy to help.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged in transit, defective, or you've received the wrong product, contact us immediately at sosahomeandbody@gmail.com with a description and clear photographs of the issue. We'll evaluate it right away and make it right - with a replacement or refund - at no extra shipping cost to you. This is the one situation where the return is fully on us.

Change-of-Mind Returns

If you'd like to return an item simply because you've changed your mind, please note the following:

Because we absorb the full air-shipping cost to get your order to you, that original shipping cost is non-refundable. The return shipping fee is the customer's responsibility, and it is your responsibility to make sure the product reaches us safely and in its original condition - unused, with all tags and original packaging intact. We strongly recommend a tracked, insured service, as we cannot process a refund on items that arrive back damaged or incomplete.

A 40% cancellation fee applies to all returns and cancellations, which helps cover the shipping, man power, packaging and handling costs already incurred on the order.

Non-Returnable Items

Aside from the damage exception above, the following cannot be returned under any circumstances: sale items, gift cards, and special or personalized orders. If you're unsure whether your item qualifies, please get in touch before purchasing.

Exchanges

To request an exchange, the item must be shipped back to us within 7 days of you receiving it, in its original, unused condition. Once it reaches us and passes inspection, we'll complete the exchange (or refund) within 24 hours.

European Union - 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you have the right to cancel or return it within 14 days of receipt, for any reason and without justification. The item must be returned in the same condition you received it — unworn, unused, with tags, and in its original packaging — along with your receipt or proof of purchase. Return shipping remains the customer's responsibility.

Refunds

Once your returned product reaches our warehouse, our team takes 1–2 business days to inspect it. Upon approval, your refund (less any applicable fees) is processed within 2 business days and credited back to your original payment method within a further 2 business days.

For any questions about your order or this policy, contact us at sosahomeandbody@gmail.com. We appreciate your understanding and cooperation, and we thank you for supporting SOSA Home & Body.